Praetor
Scale your business with world-class support.
Praetor gives you a dedicated remote team for customer support and back-office operations that runs as a true extension of your business — trained on your product, held to your SLAs, and accountable to one manager.
An extension of
your team.
Outsourcing only works when the team feels like yours. Everything below is built around that standard.
Highly Trained Professionals
Support agents and specialists selected for the role, then onboarded on your product, tone, and processes.
Cost-Effective Outsourcing
A senior-managed remote team at a fraction of the fully-loaded cost of building the same function in-house.
24/7 Support Availability
Follow-the-sun coverage across time zones so your customers are never waiting on business hours.
English-Speaking Teams
Clear, fluent written and spoken English support that represents your brand the way you would.
Fast Onboarding
Structured knowledge transfer gets a trained team live in weeks, not quarters.
Flexible Scaling
Scale seats up for launches and peak season, and back down again — capacity that matches demand.
Data Security & Confidentiality
NDAs, role-based access, and secure infrastructure protect your customers and your data.
Dedicated Account Manager
One accountable point of contact who owns performance, reporting, and the relationship.
One partner,
every function.
Front-line support through to back-office execution — staffed, managed, and reported on by us.
Customer Support
Multi-channel front-line support that resolves issues and protects retention.
Email Support
Queued, SLA-tracked email handling with consistent tone and accurate answers.
Live Chat Support
Real-time chat coverage that turns questions into conversions and quick resolutions.
Technical Support (L1/L2)
Tiered technical troubleshooting with clean escalation paths to your engineers.
Help Desk Services
A managed help desk handling requests, incidents, and how-to support end to end.
IT Service Desk
ITSM-aligned service desk for internal users — access, incidents, and requests.
Virtual Assistants
Dedicated remote assistants for scheduling, research, inbox, and admin work.
Back Office Processing
Reliable execution of repeatable operational workflows behind the scenes.
Data Entry
Accurate, verified data capture and migration with quality controls built in.
Order Processing
Order intake, validation, and fulfilment coordination with fewer errors.
Customer Success
Proactive onboarding, check-ins, and retention outreach for your accounts.
Appointment Scheduling
Booking, confirmations, and reminders that keep your calendar full and clean.
Ticket Management
Triage, routing, and resolution tracking that keeps every queue moving.
CRM Management
Clean, current CRM records — data hygiene, updates, and pipeline upkeep.
Knowledge Base Management
Maintained help content and macros so answers stay accurate as you change.
Social Media Support
Timely responses across social channels, on-brand and escalation-aware.
Content Moderation
Guideline-based review that keeps your platform safe and on-policy.
AI-Assisted Support
Human teams augmented with AI drafting and routing for faster, consistent replies.
Context that
carries over.
We staff teams who understand the domain they support, not just the ticketing tool.
SaaS
Healthcare
FinTech
E-commerce
Education
Logistics
Manufacturing
Telecom
Travel
Real Estate
Government
IT Services
How we
bring you online.
Every engagement moves through the same six stages, in order. Skipping one is where outsourcing usually goes wrong.
Discovery
We map your support volumes, channels, tools, and quality bar to size the right team.
Proposal
A scoped engagement: team structure, coverage model, SLAs, and transparent pricing.
Team Selection
We assemble and vet the specialists for your account against the profile we agreed.
Knowledge Transfer
Structured onboarding on your product, systems, tone, and escalation paths.
Go Live
The team starts handling real volume, shadowed and supervised through ramp-up.
Performance Monitoring
Ongoing SLA and KPI reporting, QA reviews, and continuous improvement.
The case,
in eight lines.
Managed capacity that flexes with you, delivered against targets you can hold us to.
Reduce Operational Costs
Convert fixed headcount into flexible, managed capacity.
Faster Response Times
Coverage and staffing sized to keep queues short.
Dedicated Support Teams
A team that knows your product — not a rotating pool.
Flexible Staffing
Scale with launches, seasons, and growth on demand.
Enterprise-Grade Security
NDAs, RBAC, and secure infrastructure as standard.
SLA-Driven Delivery
Response and resolution targets you can hold us to.
KPI Reporting
Transparent dashboards on volume, CSAT, and SLA.
Continuous Improvement
QA reviews and process tuning built into the engagement.
We work in
your tools.
No forced migration. We plug into the platforms your operation already runs on.
Help Desk & ITSM
CRM & Customer Success
Collaboration & AI
Built to be
trusted with data.
Your customers' data and your own are handled under controls, not good intentions.
NDAs
Mutual non-disclosure in place before any data is shared.
Data Privacy
Handling practices aligned to your privacy obligations.
Secure Infrastructure
Controlled, monitored environments for customer data.
Role-Based Access Control
Least-privilege access scoped to each agent's role.
Audit Logs
Traceable activity for accountability and review.
Confidentiality
Strict internal policies protecting client information.
GDPR-Ready Processes
Workflows built to support GDPR-aligned handling.
Client-Specific Policies
Security controls tailored to your requirements.
Simple plans,
built to scale.
Start lean and scale as your volumes grow. Every plan includes onboarding, QA, and transparent reporting.
For lean teams getting structured support in place.
- 1 dedicated support agent
- 40 hours per week
- Email & live chat support
- Structured onboarding & QA
- Standard SLA & monthly reporting
For scaling teams that need broader coverage.
- 3 dedicated support agents
- Extended weekly coverage
- Email, chat & voice support
- Dedicated account manager
- Priority SLA, QA & KPI reporting
For high-volume, multi-channel operations.
- 5–10+ dedicated agents
- 24/7 follow-the-sun coverage
- All channels + technical (L1/L2)
- Custom integrations & reporting
- Tailored SLA & security policies
Prices shown in USD. Plans are a starting point — we scope the exact team, coverage, and pricing to your requirements.
Commitments,
not claims.
Praetor is an engineering-led studio expanding into managed operations. We publish commitments we can stand behind — and real client outcomes as engagements complete, rather than filler quotes.
Global Delivery
Remote-first teams staffed across time zones for follow-the-sun coverage where you need it.
SLA Commitment
Response and resolution targets agreed up front and reported against every cycle.
Enterprise Support
A named account manager, structured QA, and escalation paths that reach real engineers.
Named client results and case studies will be published here as our first managed-operations engagements complete. We'd rather show verified outcomes than invented numbers.
Enterprise questions,
answered.
We provide dedicated remote teams that handle customer support, help desk, technical support, virtual assistance, and back-office operations as a managed extension of your business.
Your team is dedicated to your account, trained on your product, and managed to your SLAs — not a shared pool answering scripts for many clients at once.
Most engagements move from proposal to live coverage in a few weeks, depending on team size and the depth of product knowledge transfer required.
We staff for your customers, including 24/7 and follow-the-sun coverage across business hours in your key regions.
Voice, email, live chat, social, and in-app messaging — mapped to the channels your customers actually use.
We run tiered support with clear triage and escalation paths, resolving common issues at L1/L2 and routing genuine engineering issues to your team cleanly.
Pricing is transparent and based on team size, coverage model, and complexity. We scope it in the proposal so there are no surprises.
Yes. We scale seats for launches and seasonal peaks and reduce them again as demand settles — capacity tracks your needs.
Dedicated QA reviews, calibration sessions, macros, and a maintained knowledge base keep answers accurate and on-brand as you change.
You get regular reporting on volume, response and resolution times, SLA attainment, and CSAT, with a named account manager accountable for it.
NDAs, role-based access control, secure infrastructure, audit logging, and client-specific security policies are standard.
Yes. Our handling workflows are built to support GDPR-aligned data processing, and we tailor controls to your obligations.
We work in your stack — ServiceNow, Zendesk, Freshdesk, Salesforce Service Cloud, HubSpot, Intercom, Jira Service Management, and collaboration tools like Slack and Teams.
Where it helps, we augment human agents with AI for drafting and routing — always with a human accountable for the customer outcome.
Book a free consultation or send us your requirements below. We'll come back with a scoped proposal, coverage model, and pricing.
Scale your support.
Keep your standards.
Tell us your volumes and the coverage you need. We'll come back with a scoped team, an SLA, and transparent pricing.
Tell us what you need to cover.
Share your requirements and we'll respond with next steps within one business day.